Fintech: The New Normal

With India becoming home to most of the Fintech start-ups is on its way to cash-less economy. Fintech are

 a group of companies offering financial services to customers with the help of technology. As per Fintech

 Adoption Index by EY one in 3 users uses at least 2 fintech services. The various tech used in  fintech are 

Artificial Intelligence, big data, machine learning, blockchain and robotic process automation. These tech 

providing assistance in different fields such as AI and machine learning helps to prevent fraudulent 

activities, data analytics helps understanding customer behaviour, blockchain provides decentralization, 

robotic process automation helps reduces human intervention. Fintech has opened many doors for 

attracting investments, giving a boost to the start-up growth in the country and already existing business 


ventures. Google-Boston Consulting group in its reports mention that digital payments and the online 

transaction will cross $500 billion by 2020. In India too three-fourth of the customer opted for digital 

mode during the pandemic. And it is forcasted that UPI that has recently broke its all time high transaction

 record, is about to overtake visa and mastercard in the coming 3 years. UPI is going offer its services 

overseas via NIPL with Rupay. Rupay which has also shown promising growth has increased its 

market share tremendously. Rupay has helped in cutting transaction cost, providing credit facility to 

small businesses, accidental insurance etc and also helped in progressing financial inclusion goal. 

Fintech in India has been promising till now although it has to adjust itself for regulatory compliances 

and the incoming Personal Data Protection Bill.

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